Mesmer robots need an internet connection for Tritium UI, cloud services, software updates, and support. This page covers how to connect your robot to the internet and confirm it is online.
¶ Before you start
- Complete hardware setup and power-on in the manual for your robot (Full Size Gen 2, Desktop Gen 2, or Desktop Gen 3).
- If you need to connect your robot to a corporate or filtered network, ask your IT team to read Network setup for IT before the robot arrives.
- You can also use the Network check tool to validate your site network in advance.
¶ Connect over Ethernet
All Mesmer robots can use a wired Ethernet (RJ45) connection. Follow the cable steps in your hardware manual:
- Mesmer Full Size Gen 2 — unboxing, installation, and downloadable setup guides (Ethernet steps are in the install guide for your robot version)
- Mesmer Desktop Gen 2 — power and Ethernet at the rear panel
- Mesmer Desktop Gen 3 — power and Ethernet at the rear panel
- Desktop Gen 3 with docking station — see Docking Station — Cable connections when the robot is docked
Most home and small-office routers work without special setup. The robot receives an IP address automatically (DHCP). Your IT team can reserve a fixed address in the router if needed — see Network setup for IT for details.
¶ Connect over Wi‑Fi (Desktop Gen 3 only)
Mesmer Desktop Gen 3 (MD3) supports Wi‑Fi as well as Ethernet. For fixed installations or first-time setup, Ethernet is usually the simpler and more reliable option.
To connect over Wi‑Fi, install Tritium Connect from the links below. In the app, pair with the robot using the Bluetooth button and follow the prompts to join your network.
¶ Confirm in Tritium UI
When the robot is online, open Tritium UI and check the Robots tab. Your robot should appear in the list. Then continue with Getting Started — Configure in Tritium UI.
¶ Recommended internet speed
When your robot converses, audio and requests are sent to cloud services for speech recognition, AI processing, and voice synthesis (Tritium AI). The robot site needs a stable connection with good speeds in both directions — upload carries what visitors say; download carries the robot's replies. The faster the connection, the snappier conversation feels. There is no upper limit: more headroom is always better.
| How you use the robot | Recommended at the robot site | Notes |
|---|---|---|
| Conversation and Tritium AI | 10 Mbit/s download and 5 Mbit/s upload or higher | Minimum for a responsive experience; faster reduces delay between speech and reply |
| Telepresence | 4 Mbit/s download and 8 Mbit/s upload minimum; higher strongly recommended | Video and bidirectional audio need more capacity |
| Software updates and large transfers | As fast as your link allows | Faster upload speeds large animator and asset transfers |
A connection that looks fast on paper but drops out or shares bandwidth heavily (busy Wi‑Fi, guest networks, strict traffic shaping) can still cause missed speech or long pauses. Wired Ethernet is the most reliable option where you can use it.
Run an internet speed test from a device on the same network (ideally at the socket where the robot will be installed) and compare your download and upload results with the table above.
If Engineered Arts has loaned you a Network Check Tool, use that for a full pre-install check — it also tests that Tritium services are reachable.
For firewall rules and corporate network setup, see Network setup for IT.