Product Code: MD3
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Installation and operation
For setup and day-to-day use, see the Mesmer Desktop Gen 3 Installation and Operating Instructions.
HEALTH AND SAFETY
Before using this product, carefully read this manual and retain it for future reference.
Parents and guardians of children should read this manual and make sure that
children follow all safety precautions.
This product has been designed with the highest concern for safety. However,
any electrical device, if used improperly, has the potential for causing fire, electrical
shock or personal injury. Observe all warnings, precautions, and instructions.
Stop use and disconnect the AC power cord immediately if the product functions in an abnormal manner, produces unusual sounds or smells or becomes too hot to touch.
| ⚠️ | Disconnect from Power Ensure the robot is disconnected from the power supply before attempting to move, maintain or adjust any part of it. |
|---|---|
| ⚠️ | Electrical Shock Do not attempt to modify or otherwise interfere with the electrical connections and/or circuitry of the robot. Do not attempt to power the robot from any other source than the manufacturer-supplied power supply. Any such modifications or interference may lead to dangerous situations that endanger the life of operators or other persons in the vicinity of the robot. Such modifications or interference will void any manufacturer warranty for the robot. |
| ⚠️ | Foreseeable Misuse (Slipping, tripping or falling) A robot may tip over if interacted with inappropriately. While unlikely during normal use, a falling robot could cause injury, particularly to children or frail individuals. Always use the robot as intended and keep clear to prevent accidents. |
| ⚠️ | Strains or other injuries resulting from lifting and handling of robot Only individuals confident in their manual handling abilities should lift or move the robot. Use grip and handling techniques to ensure a secure hold. Maintain proper posture, and ensure a clear path free of obstacles. |
| ℹ️ | Unintended Motion The robot is designed with smooth, predictable movements, and is monitored to prevent unintended motion. However, in the event of unexpected movement, it could pose a minor risk of injury or damage. If unintended motion occurs, immediately stop use of the robot. Educate all staff on the proper use of the robot to minimise any risk of harm. |
| ℹ️ | Robot Condition Only use the robot if it is in good mechanical and electrical order. Never attempt to install or use a robot that has been subject to damage, including but not limited to: contamination by liquids contamination by dust / swarf / particulates mechanical impacts / drops etc. exposure to extreme temperatures or humidities If in doubt, always refrain from using the robot and contact the manufacturer for advice. |
| ℹ️ | Storage and Maintenance Store the robot in a dry, clean, and dust-free environment. Keep the robot in an area with stable temperature and humidity, away from extreme conditions. Clean the robot using a small amount of isopropyl alcohol (maximum 70% alcohol) applied to a clean, lint-free cloth, OR commercially available pre-impregnated isopropyl alcohol wipes (max. 70% alcohol) |
RADIO WAVES
Radio waves may affect electronic equipment or medical devices
(for example, pacemakers), which may cause malfunctions and possible injuries.
- If you use a pacemaker or other medical device, consult your doctor or the manufacturer of your medical device before using the wireless networking feature (Bluetooth® and wireless LAN).
- Do not use the wireless networking feature in the following locations:
– Areas where wireless network use is prohibited, such as in hospitals. Abide
by medical institution regulations when using the robot on their premises.
LITHIUM-METAL BATTERY WARNING
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
YOUNG CHILDREN INJURIES
Keep the product out of the reach of young children. Young children may swallow small parts, pull on cables and cause the robot to fall, or wrap the cables around themselves, which may inflict injury or cause an accident or a malfunction.
SET UP AND HANDLING
- Always ensure good ventilation for the robot when in operation. Do not use the robot in a closed cabinet or other locations where heat may build up. Doing so may cause the robot to overheat and may lead to fire, injury or malfunction.
- Do not touch the robot during an electrical storm.
- Do not expose the robot or accessories to high temperatures, high humidity or direct sunlight during operation, transportation and storage.
- Do not place the robot or accessories on surfaces that are unstable, tilted or subject to vibration.
- You may use the docking station (sold separately) to lock the robot into a horizontal position.
If you set the robot in a position other than instructed, there is a risk of injury, damage, or malfunction. For instructions on using the docking station, please see the Docking Station Installation and Operating Instructions and the Docking Station — Legal and Compliance Leaflet.
SPECIFICATIONS
Design and specifications are subject to change without notice. Depending
on the software version in use, the robot may operate differently than described
in this manual.
| Height | 550mm |
|---|---|
| Width | 420mm |
| Depth | 260mm |
| Weight | 8kg |
| Electrical Specification | Robot Supply 24 Vdc, 200W External PSU 100-240 VAC 50-60Hz |
| Motors | 32 |
| Connectivity | Wired Ethernet RJ45 Wi-Fi 7 2.4/5/6 GHz Bluetooth 5.2 3.5 mm Audio Out/In |
| Integrated Speaker | 20W Audio Output |
| Sensors | 2x HD Eye Cameras 1x Beamforming Microphone Current sensing on all servos |
| HD Chest Camera | 1x |
| Radar | 60GHz |
SYSTEM SOFTWARE
Use of this robot means acceptance of Engineered Art’s system software licence agreement. Refer to https://tritiumrobot.cloud/eula for further details.
Updates are carried out by EA support teams over the internet after consultation with customer.
By updating the system software of the robot, you can enjoy additional features, improved usability, and enhanced security.
SECURITY UPDATES
The robot is supported by a security update policy that ensures identified vulnerabilities are assessed and remediated through timely patches and updates.
The product includes a defined security support period, with a minimum duration of one (1) year during which security updates and vulnerability remediation are provided.
COMPLIANCE INFORMATION
This equipment has been tested and found to comply with the limits set out in the EU RE Directive. Only use cables that are either a) supplied with the equipment, b) official EA accessories or c) less than 3 metres in length. This product has been manufactured by or on behalf of Engineered Arts, E1-E3 Church View Business Park, Bickland Water Rd, Falmouth TR11 4FZ, United Kingdom. Inquiries related to product compliance in the EU should be sent to the manufacturer’s authorised representative, AR Experts B.V, Boeingavenue 209, 1119 PD Schiphol-Rijk, The Netherlands. RE Directive “Informal DoC” statement Hereby, Engineered Arts, declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
Wireless frequency band and maximum output power:
– Bluetooth® 2.4 GHz: less than 10 mW
– WLAN 2.4 GHz: less than 100 mW
– WLAN 5 GHz: W52/W53/W56: less than 100 mW, W58: less than 25 mW This radio equipment was evaluated as receiver category 1 defined in EN 300 440 V2.1.1.
The following restrictions of use apply in the countries listed in the table below
Operation in the 5150-5350 MHz band is restricted to indoor use only. Installations in road vehicles, trains and aircraft are not permitted for 5250-5350 MHz band.
PRODUCT DISPOSAL
Where you see either symbol on any of our electrical products, batteries or packaging, it indicates that the relevant electrical product or battery should not be disposed of as general household waste in the EU, UK, Türkiye, or other countries with separate waste collection systems available. To ensure correct waste treatment, please dispose of them via an authorised collection facility, in accordance with any applicable laws or requirements. Furthermore, within the UK and EU countries larger retailers may accept small waste electronic products free of charge. Please ask your local retailer if this service is available for the products you wish to dispose of. In doing so, you will help to conserve natural resources and improve standards of environmental protection in treatment and disposal of electrical waste.
This symbol may be used on batteries in combination with additional chemical
symbols. The chemical symbol for lead (Pb) will appear if the battery contains
more than 0.004% lead.
This product contains a battery which is permanently built-in for safety, performance
or data integrity reasons. The battery should not need to be replaced during the lifetime of the product and should only be removed by skilled service personnel. To ensure the correct waste treatment of the battery, please dispose of this product as electrical waste.
EU REACH and Article 33
Complies with the REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) regulatory framework.
EU RoHS
This product complies with the EU RoHS Directive.
FEDERAL COMMUNICATIONS COMMISSION (FCC) STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with manufacturer's instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
FCC 5.925-7.125 GHz Caution Statement
Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or communications with unmanned aircraft systems.
FCC RF Exposure Information
This device meets the government's requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. Tests for SAR are conducted using standard operating positions accepted by the FCC with the EUT transmitting at the specified power level in different channels. The FCC has granted an Equipment Authorization for this device with all
reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this device is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid.
Wireless & Bluetooth Specifications
Wireless
Wi-Fi 6/6E (802.11 a/b/g/n/ac/ax)
Wi-Fi 6 supports 2.4/5 GHz frequency band
Wi-Fi 6E supports 2.4/5/6 GHz frequency band*
Bluetooth
Bluetooth v5.2
*Wi-Fi 6E support depends on Wi-Fi module and country-specific regulations.
Wireless Operation Channel for Different Domains
| N. America | 2.412-2.462 GHz | Ch01 through CH11 |
|---|---|---|
| Japan | 2.412-2.484 GHz | Ch01 through Ch14 |
| Europe ETSI | 2.412-2.472 GHz | Ch01 through Ch13 |
ISED 5.925-7.125 GHz Caution Statement (RLAN devices)
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Devices shall not be used for control of or communications with unmanned vaircraft systems.
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Devices shall not be used on oil platforms.
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Devices shall not be used on aircraft, except for the low-power indoor access points, indoor subordinate devices, low-power client devices, and very low-power devices operating in the 5925-6425 MHz band, that may be used on large aircraft as defined in the Canadian Aviation Regulations, while flying above 3,048 metres (10,000 feet).
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Devices shall not be used on automobiles.
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Devices shall not be used on trains.
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Devices shall not be used on maritime vessels.
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Les dispositifs ne doivent pas être utilisés pour commander des systèmes d'aéronef sans pilote ni pour communiquer avec de tels systèmes;
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Les dispositifs ne doivent pas etre utilises sur les plateformes de forage petrolier;
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Les dispositifs ne doivent pas etre utilises dans les aeronefs, a l'exception des points d'acces intérieurs de faible puissance, des dispositifs subordonnés intérieurs, des dispositifs clients de faible puissance et des dispositifs de très faible puissance fonctionnant dans la bande de 5 925 à 6 425 MHz, qui peuvent être utilises dans les gros aeronefs tel qu'il est defini dans le Reglement de l'aviation canadien, et ce, lorsqu'ils volent à une altitude supérieure à 3 048 mètres (10 000 pieds).
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Les dispositifs ne doivent pas etre utilises dans les automobiles;
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Les dispositifs ne doivent pas être utilises dans les trains;
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Les dispositifs ne doivent pas etre utilises sur les navires maritimes.
Compliance Statement of Innovation, Science and Economic Development Canada (ISED)
This device complies with Innovation, Science and Economic Development Canada licence exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
CAN ICES(B)/NMB(B)
Déclaration de conformité de Innovation, Sciences et Développement économique Canada (ISED)
Le present appareil est conforme aux CNR d'Innovation, Sciences et Developpement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisee aux deux conditions suivantes
: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
CAN ICES(B)/NMB(B)
ISED Radiation Exposure Statement for Canada
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment.
To maintain compliance with ISED RF exposure compliance requirements, please avoid direct contact to the transmitting antenna during transmitting. End users must follow the specific operating instructions for satisfying RF exposure compliance.
Operation is subject to the following two conditions:
- This device may not cause interference and
- This device must accept any interference, including interference that may cause undesired operation of the device.